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Process digitization: why invest?



 Do you know all the benefits that process digitization provides for your company? In the organization, do you still do everything manually? Why not migrate some tasks to the digital world?

The use of technology can bring numerous benefits to the business. Several sectors can benefit from customer service to compliance management .

See, in this article, 6 advantages of automating your company's procedures. But first, let's better understand what process digitization is.

What is process digitization?

The digitization of processes means using digital technological tools to perform certain tasks in the organization, providing the automation of activities.

For this, it is possible to rely on the help of several different technologies and choose the ones that best adapt to the company's circumstances.

Just to exemplify, among other situations there are computerized resources that allow:

Customer service ;
Market research;
Inventory control;
Access management.
The operation of digital applications occurs through the use of different programming languages. Among these, we can mention:

Java;
Python;
Go;
JavaScript;
And so on.
In addition, the development of digital resources also relies on the principles of robotics and machine learning .

But is investing in process digitization really worth it? What will this do for the company? Check out the advantages of automation for your business.

What are the benefits of digitizing processes?

The act of digitizing processes can help the organization in several aspects, from improving productivity to reducing expenses and customer loyalty.

See 6 positive consequences that the use of technology is capable of producing.

1- Lower error rate
First, automating business procedures reduces the percentage of errors. This is because machines are not subject to failure due to inattention or tiredness like human beings.

Therefore, for repetitive activities it is useful to implement digital systems that can perform the service with quality.

In addition, technology helps to reduce errors in predictive analytics, as applications can automatically consult numerous data , both internal and external, which will be useful for the manager to make strategic and assertive decisions.

 

2- Increase in productivity
One of the biggest advantages of investing in process automation is increased productivity.

For example, since a technological application can be part of the work, employees will not need to dedicate themselves to more bureaucratic and less important tasks. These activities would consume a lot of time that could be better spent in a more productive way.

 

3- Reduction of staff hiring costs

In some cases, a digital tool can perform the same activity that would normally need to be performed by several different people.

Just to illustrate, imagine the case of chatbots , the program is capable of serving countless people at the same time with the same quality and attention and solving simple problems. In this way, there is no need for the organization to hire a team of attendants just to reduce the queue in customer service.

This means a significant cost reduction for the organization, as the hiring process encompasses many expenses, such as:

Publication of vacancies;
Salary;
Benefits;
Among others.

4- Agility and practicality

The digitization of processes makes it possible to reduce bureaucracy, which results in faster completion of procedures. With the use of technology, it is possible to transform several stages in the execution of a project into a single one, optimizing time.

Consider the case of an assignment that depends on someone else's acceptance to advance the stage. In this sense, it may be necessary to write an email and wait for confirmation and repeat the same process with each new progress.

But with the help of a digital platform, the person in charge is able to follow up on updates in the system and continue the development of the proposal.

 

5- More security

Another benefit of using technology is that it provides more security for data storage.

According to the LGPD (General Data Protection Law) , organizations are responsible for properly preserving the information of third parties in their care. So, it is important to look for alternatives that are really safe and comply with the law.

Paper documents are at greater risk of being consulted by unauthorized persons, as it is more difficult to devise an access control strategy .

On the other hand, with a virtual management system, there is the possibility of knowing exactly who viewed a certain file and at what day and time.

Furthermore, according to the LGPD, the data subject may at any time request the deletion of their information. In this sense, it can be difficult to find all the documents that have the individual's data in the midst of various paperwork.

On the other hand, with the use of digital tools, it is enough to do a search on the computer to locate and eliminate the files.

 

6- Better user experience

Finally, the digitization of processes allows for a better User Experience (UX), which is the customer's perception of the relationship with your company.

Returning, for example, to the use of chatbots in customer service, for the consumer there is the benefit of not spending hours on the phone waiting in order to be able to speak with an attendant.

In addition, robots are available 24/7. Therefore, the customer is free to contact us to clear up his doubts or make a request at the time that is most convenient for him.

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